Service Level Agreement

A complete Unified Communications solution with advanced functionality, 3CX offers a simple, flexible and cost-effective alternative to traditional phone systems. However, despite the vast advantages of the software, many businesses struggle to manage the multiple relationships required to maintain 3CX (e.g. SIP Trunking, 3CX server hosting, Linux/Windows OS management and hardware distribution vendors). Without a cohesive process or dedicated resource to actively manage each relationship and the interdependencies between them, problems become harder to resolve leaving systems vulnerable to increased downtime.

Telin removes this burden by wrapping it all under one SLA for customers. Offering 99.9999% uptime, we’ll help you give customers peace of mind in knowing their systems will stay up and running, even when issues arise.

We are 3CX Experts:

Our seasoned team of experts works exclusively in 3CX, and we are intimately familiar with the various nuances associated with a 3CX deployment.

More specifically, we offer:

• SIP Trunking
• 3CX server hosting
• 3CX licensing
• Hardware endpoints
• Application-level support
• 24/7/365 emergency support

You are the face of support to customers

We’ll work on the back end to bridge the gap between your customer and 3CX to manage any issue that may arise and ensure they get the most out of their PBX.

Get started today:

1. Contact the Telin Accounts Team to get your partnership started
2. Deploy 3CX on the Telin infrastructure
3. Contact the Telin Support Team as needed