"Going through the discussion of what our needs are and how to implement those things really put my mind at ease.” “I hunted around for a provider that could give us a solution that would fill our needs but at the same time would give us the customer service that we needed. And I felt that going to too large of a company would probably not hit that mark. With Telin, it’s such a personable relationship. I feel like I can pick the phone up, shoot a support email over and not have to wonder am I going to get a response and when."
The definition of a good unified solutions provider is invisibility. A good provider is like a stapler. It’s there when you need it, doesn’t require a lot of attention and does what you need it to do well. Telin meets that criteria.
3CX stands behind Telin Systems due to its track record over the years of exceptional quality service and an unrivalled dedication to rapid resolution of customer concerns, 3CX also recognizes Telin Systems as a tested and preferred SIP trunk provider and 3CX hosting provider.
When our original provider failed miserably, Telin has proven to us that they are able to rise above the issues and allow us to work together towards a speedy resolution. When presented with a problem, they focus on the solution.
Telin provides outstanding support both presale and post-sale. Their staff has been very flexible and creative in coming up with unique solutions for us and our clients. Telin’s outstanding product and support on it has made selling and using the product very easy. It is very easy to be enthusiastic about a product that you use on a daily basis and benefit from its use.
“I’m a multifaceted tech guy. […] I know what I need I just don’t know how to do it in a way that makes me comfortable sleeping at night, knowing that it’s not going to explode at 2 o’clock in the morning and I’m not going to know what to do because I have never encountered it or I simply don’t have the resources to draw on at 2 o’clock in the morning. Enter Telin!”
“We researched a bunch of providers when we were looking at 3CX and some other partner programs that were out there. We really gravitated to Telin. What you were able to offer had everything we were looking for and you made it rather easy to get started.” “Knowing that we have a partner like Telin there for us—it’s really made us feel comfortable being able to promote and offer the solutions, and turn them out very quickly and very seamlessly for our customers.”